Job Description

PATIENT SERVICES REPRESENTATIVE (PSR), MIT Health, has extensive patient contact, both in person and by telephone, and is responsible for patient flow and appointment scheduling; front desk tasks including check-in, collecting copays, and obtaining accurate insurance eligibility information; and for administrative tasks including phone calls, data entry, insurance reviews, filing, and scheduling appointments and procedures to coordinate within and across providers, service areas, and healthcare facilities. Will interact with internal and external stakeholders by effectively communicating with referral providers and practices to facilitate management of complex patient issues and provide positive and effective customer service that supports departmental operations; greet all patients and family members in a professional and courteous manner; verify all demographic and insurance information, making changes as necessary; ensure copy of proof of insurance card is taken for all encounters at the time of patient check-in; collect copayments and maintains an accurate cash log of all dollars collected; and facilitate and direct communication to Billing Office when questions of payment ability arise.

Find a full job description here: https://medical.mit.edu/jobs.

Job Requirements:

REQUIRED: High school diploma or equivalent; a minimum of two years of experience in customer service or administrative role; ability to perform multiple tasks simultaneously and to communicate with patients, clinicians, and other professional staff in a pleasant, calming and diplomatic manner; robust organizational skills and the ability to follow through and complete tasks; math skills, such as the ability to add, subtract, multiply, and divide with accuracy; and ability to work independently or within a team environment and to work with diverse internal and external constituencies. PREFERRED: Experience in a health care setting. Job #24578-4

11/8/2024

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